Policies and Agreements

The below international student policies and agreements can be accessed using the download button below.

1. Terms & Conditions of Enrolment
2. Code of Conduct
3. Disciplinary Policy
4. Refund Policy
5. Accommodation Agreement
6. Designated Caregiver Agreement

Complaints Process

If you have concerns about the way you have been treated by the school, agent or homestay, your first step is to talk to the International Student Director or the Principal.

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If you are unable to resolve your concerns with the school, you can make a complaint to NZQA. NZQA is part of the New Zealand government.

NZQA will make an independent assessment of your complaint and then:

1. investigate your complaint, or
2. refer your complaint to someone else who can better help you, or
3. advise you about any other options.

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NZQA’s website provides information about making a complaint to NZQA.

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Or, if your complaint is about money you have paid, or your contract with the school, you can contact iStudent Complaints, the dispute resolution scheme operator on 0800 00 66 75.

iStudent Complaints is an independent service with experience in helping people to resolve disputes.

All international students are advised of the school’s complaint process when they first start during their orientation.